Terms and Conditions 

These Terms and Conditions (“T&Cs”) are to be read in conjunction with our engagement letter with you. They apply to all services that we perform for you that are described in our engagement letter (“the Services”). Together, our engagement letter and these T&Cs are called “this Agreement”. If the two documents are inconsistent, the terms in the engagement letter overrule these T&Cs. This Agreement constitutes the entire agreement between us with respect to our work under this agreement and supersedes all prior agreements, proposals, oral and written representations and negotiations. 

Events Required to be Disclosed 

In accordance with the Tax Agent Services (Code of Professional Conduct) Determination 2024 (Determination), we advise you that there are no events which have occurred within the last five years which require disclosure. 

TPB Register and Complaints Process 

The Tax Practitioners Board (“TPB”) maintains a register of tax agents and BAS agents (tax practitioners) and this register can be accessed and searched at https://www.tpb.gov.au/public-register. The TPB’s register confirms that I am a registered tax practitioner.

All complaints should be raised with us at first instance with the view that your concerns can be resolved amicably between us. In the event that your concerns cannot be satisfactorily resolved, you may wish to raise a complaint with the IPA and/or the TPB: 

 Further information is contained in the ‘Information for Clients’ factsheet on the TPB’s website:

https://www.tpb.gov.au/sites/default/files/2024-10/Information%20for%20clients%20factsheet.pdf.  OLD VERSION

Objective and Scope of the Engagement 

We will provide tax services to you as described in our engagement letter. 

You have given us authority to use the Australian Taxation Office (ATO) online portal for tax agents for the purpose of managing and meeting your taxation obligations. 

Please be aware that we will not conduct an audit or review as a service to be performed for you and accordingly, no assurance will be expressed. Unless specified in our engagement letter as a service to be performed for you, our engagement cannot be relied upon to disclose irregularities including fraud, other illegal acts and errors that may occur. However, we will inform you of such matters if they come to our attention. 

We will perform the services agreed in accordance with professional and ethical standards including APES 220 Taxation Services. These standards require that, in undertaking this engagement, we comply with relevant ethical requirements of APES 110 Code of Ethics for Professional Accountants (including Independence Standards) and the Tax Agents Services Act 2009. 

Independence and conflicts of interest 

We have procedures in place to periodically assess our independence assigned to our engagement. We will notify you in a timely manner should we become aware of any conflict of interest or independence issues. 

If during the engagement you become aware of any conflict of interest or potential conflict of interest or there is a change of circumstances which may result in a conflict, you must advise us. 

Events that may give rise to a conflict of interest or potential conflicts of interest include: 

  • Events affecting you, such as deaths, matrimonial disputes as well as litigation (threatened or actual). 

  • Changes to the structure of your business or your business relationships. 

  • Offering an employment opportunity to a current or former employee of our practice. 

Confidentiality 

We will conduct this engagement in accordance with professional and ethical standards issued by the APESB. The information acquired from you for our engagement is subject to strict confidentiality requirements and will not be disclosed by us to other parties except as required by law or professional and ethical standards, unless we have your written consent. 

 NOCLAR obligations 

Pursuant to the Responding to Non-Compliance with Laws and Regulations (NOCLAR) requirements of APES 110 Code of Ethics for Professional Accountants (including Independence Standards), we are required to report any non-compliance with laws and regulations or acts of omission or commission, intentional or unintentional by a client or by those charged with governance, by management or by other individuals working for or under the direction of a client which are contrary to the prevailing laws or regulations. 

Our Obligation to Comply with the Law 

We  have a professional duty to act in your best interests. However, our duty to act in your best interests is subject to an overriding obligation to comply with the law, even if that may require us to act in a manner that may be contrary to your directions. For example, we cannot lodge an income tax return that we believe to be false in a material respect. Further, where a statement lodged with the ATO contains a false or misleading statement, the Determination requires us to, in certain circumstances, take particular actions which may include one or more of:  

  • advising you that the statement should be corrected; 

  • withdrawing from our engagement and professional relationship with you; 

  • notifying the ATO that we are not reasonably satisfied that our advice to correct the statement was acted upon; or 

  • taking further action in the public interest.  

Your Rights and Obligations Under the Taxation Laws 

Taxpayers have certain rights under taxation laws, including the right to seek a private ruling from the ATO or to appeal or object against a decision made by the Commissioner. Taxpayers also have certain obligations under Australian taxation laws, such as the obligation to keep proper records and the obligation to lodge returns by the due date. We must keep you informed of any specific rights and obligations that may arise under Australian taxation laws. Further, we must keep you informed of my rights, responsibilities and obligations as a tax practitioner. 

Further information is contained in the ‘Information for Clients’ factsheet on the TPB’s website:

https://www.tpb.gov.au/sites/default/files/2024-10/Information%20for%20clients%20factsheet.pdf. OLD VERSION

Your Responsibilities 

It is important to remember you are personally responsible for the information contained in any statutory form, return or schedule. Before documentation is lodged on your behalf, drafts will be forwarded for your review and approval. Documentation will be lodged with the relevant departments/authorities by the due date(s), provided all necessary information and documentation is received by the agreed date(s). If you are late in providing information, best efforts will be made to meet lodgement due dates. However, no responsibility will be accepted for any late lodgement penalties incurred. 

Your Disclosure and Record-Keeping Obligations 

You are required by law to keep full and accurate records relating to your tax affairs. It is your obligation to provide us with all information that is reasonably expected as necessary to allow us to perform work contemplated under this engagement within a timely manner or as requested. This includes providing accurate and complete responses to questions asked. Inaccurate, incomplete or late information could have a material effect on services provided and/or conclusions reached. 

We need not verify the underlying accuracy or completeness of information from you if it appears reasonable. However, if we believe information is missing, incorrect or misleading, we will need to seek further assurance from you. 

The Taxation Administration Act 1953 contains specific provisions that may provide you with “safe harbour” protection from administrative penalties for incorrect or late lodgement of returns. These safe harbour provisions will only be available to you if, amongst other things, you provide “all relevant taxation information” to us in a timely manner. Accordingly, it is to your advantage that all relevant information is disclosed to us, as any failure by you to provide this information may affect your ability to rely on the “safe harbour” provisions and will be taken into account in determining your liability to an administrative penalty. It is your responsibility to show that you have brought all matters to our attention if you want to take advantage of this legislative safe harbour. 

Previous Tax Returns 

It is noted that we are not engaged to review the accuracy of previous tax returns lodged by you or another tax practitioner. Where relevant, you have warranted that reliance can be placed on financial statements and other financial records presented by you for this purpose. 

Engagement Output 

We may produce Financial Statements, if applicable, and Income Tax Returns our turn around times may vary due to volume and staff availability, however, our service standard is a turnaround time of four weeks.  

There is no assumption of responsibility for any reliance on our Financial Statements and/or Income Tax Returns by any person or entity other than you and those parties indicated in those documents. The Financial Statements and/or Income Tax Returns shall not be inferred or used for any purpose other than for which it was specifically prepared. Accordingly, our documents may include a disclaimer to this effect. 

Engagement Period 

The engagement period commences on the date you acknowledge and confirm acceptance of our terms of engagement and will continue until completion of the scope of tax services for the relevant financial year or until revoked by you / us. 

Professional Fees and Terms of Payment 

Professional fees and terms of payment are set out in our engagement letter. 

Ownership of Documents 

The final documents which we are specifically engaged to prepare, together with any other original documents given to us, shall remain your property. Documents brought into existence by us including Financial Statements and/or Income Tax Returns and working papers, remain our property at all times. However, we will provide you with copies of any documents you require from time to time. 

Lien over Documents

If permitted by law, we may exercise a lien over all materials or records in our possession to all engagements for you until all outstanding fees and disbursements are paid in full. 

Quality Review 

As a member of the Institute of Public Accountants (IPA), we are subject to the IPA’s Quality Review Program (QRP) mandated by the International Federation of Accountants (IFAC). QRP reviews assess member compliance with the professional and ethical standards and by accepting our engagement you acknowledge that, if requested by the IPA, files relating to this engagement may be made available for QRP review. Unless otherwise advised, you are consenting to your files being part of a QRP review. 

Professional Standards Scheme 

As a member of the IPA, we are part of the IPA Professional Standards Scheme and our liability is limited by a Scheme approved under Professional Standards Legislation. For more information on the IPA Professional Standards Scheme or Professional Standards Schemes generally, please refer to: www.psc.gov.au. 

Privacy 

We understand the importance of protecting the privacy of your personal information. In handling personal information, we comply with the Privacy Act 1988 (Cth) (Privacy Act), as amended from time to time, and with the 13 Australian Privacy Principles in the Privacy Act and other applicable privacy-related legislation. 

We collect, use, disclose and store your personal information in accordance with our privacy policy, a copy of which can be found on our website or otherwise made available to you upon request. 

We may collect your personal information directly from you or your authorised representatives, from third parties where you have provided your consent, or where the collection of your personal information is permitted by law. 

The types of personal information we collect includes general identification information such as names, occupation, and date of birth, contact details such as address, email address, and mobile phone number, government-issued identification numbers such as tax file numbers, financial information, and information regarding your superannuation and/or insurance arrangements. 

Generally, we collect, use and disclose your personal information for the purposes of providing you with Accounting and Taxation services.

If you do not provide your personal information to us, this may affect our ability to assist you. 

We may also use your personal information for the purpose of providing marketing information to you. Please let us know if you do not want this information to be sent to you. 

To provide our accounting and taxation services, we may disclose your information to third parties engaged to perform administrative or other business management services.

We may also disclose your personal information to third parties engaged to undertake specific processes, functions or activities and/or provide services for us. 

Any disclosure is always on a confidential basis. We may also disclose your personal information if required or authorised by law. 

We may disclose personal information to overseas recipients in order to provide necessary and timely processing of information to produce management reports, activity statements, financial statements, income tax returns and for administrative or other business management purposes. Before disclosing any personal information to an overseas recipient, we take steps reasonable in the circumstances to ensure the overseas recipient complies with the Australian Privacy Principles or is bound by a substantially similar privacy scheme unless you consent to the overseas disclosure or it is otherwise required or permitted by law. 

If you would like to access, or seek correction of, the personal information we collect and hold about you, or otherwise enquire or complain about our approach to privacy, please contact our Privacy Compliance Officer on (02)7227 7353 or at hello@BalancedBooksForYou.com. Our Privacy Policy contains further information about these processes. 

Third-Party Involvement  

At times we may outsource some of our work which involves us entering into an agreement with a third party to provide specific processes, functions, services or activities for us. If we decide to do this as part of performing the Services for you, we will contact you first to seek your approval to engage other parties. 

We have outsourcing arrangements with Odyssey Resources Limited in Vietnam whom we engage from time to time to assist us. The nature and extent of the service we utilise are outsourced tax returns for companies, trusts, partnerships, individuals and SMSF. They also provide services for bookkeeping and BAS preparation, conversion and data migration, review services and administration assistant services.  

We have outsourcing arrangements with Payroll Active Pty Limited in Australia whom we engage from time to time to assist us. The nature and extent of the service we utilise are payroll and human resources advice.  

We have outsourcing arrangements with Michael Ferlauto in Australia whom we engage from time to time to assist us. The nature and extent of the service we utilise are taxation and superannuation advice.  

In providing our services to you, we utilise cloud computing systems provided by Xero Australia Pty Limited, BGL Corporate Solutions, Microsoft, Google, Adobe, Annature and Squarespace. Details of the location of each provider can be located under the user agreements link on our webpage or via each company’s website. This also details how confidential information is stored.  

This engagement is a contract between you and Balanced Books For You, and you agree that none of the third parties we use will have any liability to you and you will not bring any claim or proceedings of any nature in connection with this engagement against any third party that we may use to provide the services. This exclusion will not apply to any liability, claim or proceeding founded on an allegation of fraud or other liability that cannot be excluded under law. 

Right to Vary Standard Terms and Conditions 

These terms and conditions can be varied or amended in writing from time to time without notice. A current copy of these terms and conditions is available from our website: https://www.balancedbooksforyou.com/terms-and-conditions.