If you have a complaint about our services, we ask that you contact Hannah.  We will work with you to help resolve your complaint as quickly as possible.   

If we cannot resolve the issue or you are not satisfied with how your complaint is being handled by us or with the outcome, you may be able to escalate the matter to the TPB.  Complaints to the TPB must be made in writing using its online form, which is available at https://myprofile.tpb.gov.au/complaints/. 

Not all complaints can be acted on by the TPB.  For example, if your complaint is about fees, you will be asked to contact Consumer Affairs or the Office of Fair Trading in your State or Territory.  However, TPB may be able to assist if the fee complaint is associated with inappropriate conduct by our firm. Further details about making complaints are available at https://www.tpb.gov.au/complaints